Nkangala District Municipality (NDM) Fire and Rescue Division Services

 

MISSION STATEMENT

To serve the community of Thembisile Hani and Dr JS Moroka by providing the highest level of fire and rescue services, hazard prevention and safety education ensuring the protection of life, property and the environment.

 

FACTS AND FIGURES

TOTAL AREA DR.J.S.MOROKA

Total population

Density

1,416 km2 (547 sq. mi)

249,705

180/km2 (460/sq. mi)

TOTAL AREA THLM

Total population

density

 

2,384 km2 (920 sq. mi)

310,458

 

 

  • 02 Fire Stations (Dr JS Moroka and Thembisile Hani)
  • 42 Uniformed Fire personnel
  • 25 Working on Fire personnel

 

CORE FUNCTIONS

The Fire and Rescue Services Division strives to ensure the provision of a safe environment for the communities of Thembisile Hani and Dr JS Moroka Local Municipalities. That is done through, amongst others, providing comprehensive fire-fighting, rescue and fire-safety services to prevent loss of life and property as well as to coordinate resources to identify and reduce risks and minimize the impact of disasters and emergencies on the people, property, environment and economy of the district resulting from any natural or man-made occurrences.

 

To achieve the goals and comply with all fire and rescue legislative prescripts, as premised and emanating from the Constitution of the Republic of South Africa, the division provides the following essential services:

 

  1. The Fire Safety Section; which identifies, prevents, reduces and eliminates hazards that contribute to the occurrence of fires. It also enforces regulations and standards for static fire suppression in buildings and other installations to minimize the spread of fire.
  2. Urban development control; which ensures compliance with the National Building Regulations and Building Standards Act, 1977 (Act 103 of 1977), by analysing plans, attending building site meetings and conducting building inspections to establish whether fire safety requirements are being met
  3. Ensuring compliance with the provisions of the Hazardous Substances Act, 1973 (Act 15 of 1973), the Explosives Act, 1956 (Act 26 of 1956), the applicable regulations made under sections 15 and 16 of the Fire Brigade Services Act, 1987 (Act 99 of 1987), and the Occupational Health and Safety Act, 1993 (Act 85 of 1993)
  4. Routine, follow-up and specialised inspections of premises; which oversees and ensures the carrying out law enforcement activities at premises and advising the community on fire safety and fire prevention
  5. Hydrant inspection and maintenance; which entails maintaining street fire hydrants, measuring the water flow and pressure of the hydrants, establishing if the flow meets the requirements set out in SANS 1090 (Community Protection Against Fire)
  6. Pre-incident planning by assisting in formulating and implementing pre-incident plans for buildings
  7. Coordinating resources to identify and reduce risks; in order to minimise the impact of disasters and emergencies on the people, property, environment and economy of the city

 

Our service standards

  1. We strive to provide the customer with high level of quality and acceptable service standards
  2. We undertake to respond to all emergencies within internationally recognised response times and with the appropriate equipment.

 

Our complaints reporting and inquiries

If you have a complaint

  • Report it to the respective Fire Station in writing and send it to the Chief Fire Officer, 39 Tweefointein, A Somarobogo 0461.
  • We will acknowledge the correspondence within three working days of receiving it.
  • We will refer the matter for internal investigation and where practically possible respond immediately, and in other cases;.
  • We will respond to you on completion of the investigation.

Your rights as our customer

  • You have the right to service quality as prescribed in the Batho Pele
  • Your obligations as our customer
  • Respect the dignity of uniformed fire fighters.
  • Allow them space to execute their duties without hindrance.

The contact numbers of the Fire Services are:

  • 10177
  • 072 868 4514
  • Nkangala District Municipality Contact Centre: 013 249 2800

 

Physical address:

Chief Fire Officer

39 Tweefointain A

Somarobogo

0461.

Postal address:

Chief Fire Officer

2A Walter Sisulu

Middelburg

1022